Had a Problem With a Casino? Tell Us Which One
We review over 2,000 casinos, and the most valuable thing we have is what players actually run into. A withdrawal that stalled. A bonus voided after the fact. An account locked with no explanation. Tell us the casino and what happened — we read every report, and it changes what we publish.
What Your Report Actually Does
Not much on its own. A lot alongside the others.
It moves the rating
Payout and support problems are part of how we score a casino. Reports are the evidence behind that part of the score.
It warns the next player
What you tell us in private gets written into a review that thousands of players read before they deposit.
It turns one case into a pattern
One report is an anecdote. Five about the same casino and the same problem is something we can publish and stand behind.
It decides what we test next
The problems players report are the ones our reviewers go and try to reproduce with their own money.
Our Editorial Team
Named people on our editorial team read what you send — not a support queue and not an automated filter. The team includes experienced journalists, regulatory compliance experts, and professionals with strong knowledge of the market. This allows us to test casinos the same way real players do while maintaining full independence in our evaluations.
Each of our articles indicates who wrote it, who carried out the fact-checking, and who approved it. Your report goes to the same people.
Read our editorial guidelinesWhat You Can Report
If it cost you money, time or access to your own account, it belongs here.
Withdrawal delayed or refused
Approved and then stuck, split into pieces, or reversed back into your balance.
Bonus terms changed or voided
Wagering recalculated, a win capped after the fact, terms edited mid-play.
Account locked or closed
Locked with a balance inside, or closed without a reason you can act on.
Verification that never ends
The same documents asked for again and again while the payout waits.
Winnings confiscated
A win removed for a rule you were not told about when you deposited.
Something else entirely
Support that never replies, a game that misbehaved, a charge you cannot place.
How It Works
Four steps, and only the first one is yours.
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1
You fill in the form
Casino, what happened, screenshots, your email. Three minutes.
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2
An editor reads it
A person, not a queue. Every response gets read.
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3
We look for the pattern
Your report goes next to the others about that casino.
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4
The review changes
Where the pattern holds, the casino's page and its score are updated.
What Helps Us, and What We Can't Do
Nothing on the left is required — all of it helps. Everything on the right is said plainly, so you don't wait on something that isn't coming.
- Name the casino — the exact site you played on, because brands run several.
- Tell it in order: what you did, what they did, what they said. Dates if you have them.
- Attach screenshots. The cashier screen, the support chat, the email. Proof is what separates a report from an opinion.
- Give the amount, even approximate. It tells us how serious the case is.
- One incident per report. Two separate problems are easier to act on as two reports.
- We don't mediate. We are not a middleman between you and the casino, and we don't open a case on your behalf.
- We can't recover money. No comparison site can — only the regulator that licensed the casino has that power.
- We can't promise a reply on your case. We read everything and answer when we have something useful to say.
- We never publish your identity. Your email and name stay with us.
To get money back you need the casino's licence holder. Our review page for each casino names its regulator and links to their complaints route.
FAQ
If you have any specific questions, please message us.
No. The form is open, and the only field we insist on is an email address so we can confirm the report is real.
No. We collect and publish patterns; we don't act as your representative. For the money itself, go to the casino's licence holder.
They stay internal. We may describe what they show in a review, but we don't republish your files or anything identifying you.
No. One report is a data point. Scores move when a pattern holds up against what our own reviewers can reproduce.
Yes, and it is useful — an unlisted casino generating reports is often one worth reviewing.
Yes. A casino that eventually pays but takes months is exactly the thing a rating should reflect.
Ready to Tell Us What Happened?
The form is short, it takes screenshots, and your email stays private. Even if nothing comes of your case, the next player benefits from you filling it in.